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You can never proofread carefully enough. Despite the computer age, terminal
typos, mangled metaphors, and gruesome grammar are still with us. Here are some
of our food-related gems, followed by the interpretation in italics.
"Mrs. Brown is an excellent crook." And: "Coffee is ready each morning
ready at 8 p.m. Plenty of time to sleep in. "Breakfast included
cranberry-almond scones and naked pears with vanilla yogurt." Scandalous.
"Chocolate chip pancakes with turdy bacon." And: "We enjoyed homemade
jam, fresh fruit, crusty rolls, and britches." Sure. Breakfast includes
fresh organ juice, strong coffee, and herbal teas." Also: "Highlights
included the home-baked teats for breakfast." There's no accounting for taste.
"I loved the baked cars in wine sauce." Just choked on the steering wheel.
"Tasty afternoon wine and chess." The knights were my favorites. "Dinners
are served eloquently..." and "might start with roasted red pepper
soap," followed by such entrees as "English lamp chops." Plus: "We
ate family-style at the dining room table, and had a chance to get acquainted
with the other guts."
"I feasted on home-baked pumpkin muffins, fruit salad, juice, an herb omelet,
and excellent coffee, plus a large, friendly dog who loves kids." Was that a
beagle or a bagel you wanted? "Grand Maniaer French toast was a
highlight." Welcome to Pyscho House B&B! "Coffee and muffins were served
immediately after we were eaten, followed by omelets, bacon, grapefruit and
more muffins." Guess they don't have many repeat guests. "Scones with
lemon crud and raspberry preserves." Straight off the shower walls. "Soft
drinks and sweets are available in the guest panty. Naughty, naughty. "The
house specialty is scrumptious home-baked poopy seed muffins" Can I have the
recipe?
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A recent article in
USA Today summarized several surveys covering the causes of customer
satisfaction and disappointment during hotel stays.
Cleanliness: "A dirty guest chamber is cited as the worst-case hotel-room
scenario in an online query of 3,764 travelers from around the world conducted
by all-hotels.com. More than two-thirds of respondents, including 69% of the
1,158 Americans who took part in the survey, put filthy surroundings as the top
turn-off, followed by rooms that previously have been smoked in." An e-mail
questionnaire answered by 93 members of USA TODAY's Vacationers Panel echoed
the same complaints. "Checking the cleanliness of the bathroom is the first
order of business for those in both surveys." Some hotel chains, aware that
travelers are put off by rarely washed bedspreads, are switching over to
light-colored duvet covers that are washed daily.
Toilet paper: Americans are fastidious about toilet paper, according to
the all-hotels survey, with "19% rating poor-quality TP the No. 1 hotel-room
annoyance."
Emotional components: The USA TODAY article interviewed Jonathan Barsky,
a partner in Market Metrix. Barsky explained that "the emotions that a guest
feels during a stay are critical components of satisfaction and loyalty," as
shown by the firm's just-released study of 30,000 U.S. hotel guests. "The study
found that customers who reported positive emotions - feeling comfortable,
pampered, relaxed, secure - were more likely to be loyal to a specific hotel
chain and less price-sensitive. Clients of luxury hotels want to feel pampered,
sophisticated and relaxed. For economy lodgings, the buzzwords are
"comfortable, content and practical."
Room priorities: A recent J.D. Power and Associates survey of 13,000
North American hotel guests found that of 17 room attributes listed, smell had
"the highest contribution to overall satisfaction" says Linda Hirneise, a J.D.
Power executive. The USA Today and all-hotels surveys found that sleeping, TV
watching, and romance the top three items sought in a hotel experience.
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Timberwolf
Creek B&B, Maggie Valley, NC
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Upcoming gift certificate promotions will feature inns decorated for the
holidays. Email your photos to InnkeeperNews. The image should be clear and
simple, so it’s still attractive in the small size shown above. We need photos
that convey the charm and romance of a B&B getaway. URL links or small JPEG
images only!
Sign up today.
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For your protection, your traffic statistics and member information are shown only
in the email we sent you. For more details, please log in with your property ID
and password. Can't remember your password?
Click here, then enter your property ID and we'll email it to you.
Don't like your password? Once you're logged in to Home Base, just click
"Change Password" (first item in the left-hand column), and choose another
that's easier to remember.
More information
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Time to move on? Sell your property by listing it on the leading Internet site
for bed and breakfasts and inns, BedandBreakfast.com.
Email us today and we'll put you on our special offer mailing list. "BedandBreakfast.com
was responsible for excellent exposure, and sold my listing in just three
weeks.” Donald Hoffman, Thompson & Riley Ltd., Lexington, KY Read
more
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The Internet gives you the opportunity to interact with potential customers in
a variety of settings, from search engines to tourism websites, from
specialized inn directories to major online travel services. Taking real-time,
online reservations is the most effective way to transform your Internet
presence from an informational resource into a 24/7 sales engine. Read
more
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