Our Members Speak Out
Klemme House Bed & Breakfast,
Question for December/January:
The New York Times and
USA TODAY have recently published stories about noisy hotel
have you done to soundproof your guest rooms?
Email your responses to
Sandy@BedandBreakfast.com. If we publish your comments, we’ll thank you
with a $25 credit in our Featured Properties Auction program!
You were asked:
What was your most embarrassing
moment as an innkeeper?
“I was upstairs cleaning when thought I heard the downstairs
front door close. I glanced out the window and saw that my
guest's car was gone, so I ASSUMED they had left for the day. I
marched in their room to change their towels and make their bed,
and they were IN the bed! Yikes - I'm not sure who was more
embarrassed. That was the first and last time I ever assumed
that guests were not in their room.”
Klemme House B&B, Belmond, IA
“I had been open for less than a year and was getting ready to
serve dinner to my parent's Bible study group. The group that
was coming for dinner was looking forward to touring the bed and
breakfast after dinner.
“I was expecting them any second when the telephone rang. It was
the guests who had stayed in ‘Plum Creek’ the night before,
calling to apologize because they had left a ‘personal item’ in
the room. They wanted me to mail it to them, as it was a
favorite of theirs.
I immediately went up to the room, which had already been
cleaned -- the most embarrassing part, since my cleaning staff
hadn't noticed the rather obvious item they'd left behind.
Standing straight up in a Delft Blue china vase I'd purchased in
Holland, was a very long, very big,
anatomically-correct-in-every-way ’toy’ -- one that exactly
resembled a certain part of the male anatomy.
I had nightmares for a week thinking about what would have
happened if they hadn't called and fessed up, leaving my
parents, their Bible study group, or worse yet, the next guests
to stay in the room, to find their ’little toy’.
Needless to say, the very next day, I made up a detailed
inspection chart and started requiring my staff to double check
every room for any items accidentally left behind. And being the
dutiful innkeeper I was, I donned plastic gloves, dropped their
toy in a plastic lined box, and taped it up for mailing, per
their instructions. Far be it for me to spoil their fun... and I
certainly wasn't going to put it in the lost and found. (Note:
for guests who may visit the Blue Belle Inn one day, the Delft
Blue vase is still in the room... washed, sanitized, and full of
Sherrie C. Hansen,
The Blue Belle Inn Bed and Breakfast, Saint Ansgar IA
This Month's Sponsor
Gift Card Reseller Program
"I was thrilled when I heard about the program. As
far as guests are concerned, it's much nicer for them to buy something
they can use everywhere!" -- Julie Becker, Byrn-Roberts Inn,
The BedandBreakfast.com Gift Card Reseller Program is here!
Click here for details. If you'd like to receive a free reseller kit, contact us at 800-462-2632 or
Through the end of 2007, earn double commission! Make 10% of
each sale in cash, and an additional 10% will deposited into your
Featured Property Advertising account. PLUS, the 10 top-selling inns
will each receive $1,000 CASH.
"I was delighted to have been able to
find gift certificates that do not lock you in at a specific B&B, or
even the location, for that matter." Joyce C.
What’s better than
three month’s free membership? How about six months? Or a whole year? Refer
fellow innkeepers to BedandBreakfast.com, and if they join at the Silver
level or above, your membership will be extended by three months for
each B&B that signs up. If four B&Bs sign up, your membership is free
for a year! For details,
log in to your Home Base and click
Referral Program under Free Member
Benefits, or call 800-GO-B-AND-B (800-462-2632).
Online Trade Show
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The Bed &
Breakfast Institute of Learning
Click here to view our Online Trade Show. Are you a vendor?
Click here to get featured!
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years. I really enjoy the service they provide and the extras that they do
for B&Bs like the Online Reservations program and the Gift Certificate
program. The Gift Certificates have been really popular with our guests."
Jennifer Macgillonie, The English Inn, Port Townsend, WA
Inns for Sale
Innkeepers' Info Center
info? You’ll find lots of educational
articles on our site for your convenience.