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November 2007

Our Members Speak Out

Klemme House Bed & Breakfast, Belmond, IA

Question for December/January: The New York Times and USA TODAY have recently published stories about noisy hotel rooms. What have you done to soundproof your guest rooms?

Email your responses to
Sandy@BedandBreakfast.com. If we publish your comments, we’ll thank you with a $25 credit in our Featured Properties Auction program!

You were asked: What was your most embarrassing moment as an innkeeper?

“I was upstairs cleaning when thought I heard the downstairs front door close. I glanced out the window and saw that my guest's car was gone, so I ASSUMED they had left for the day. I marched in their room to change their towels and make their bed, and they were IN the bed! Yikes - I'm not sure who was more embarrassed. That was the first and last time I ever assumed that guests were not in their room.” Connie Mattison, Klemme House B&B, Belmond, IA

“I had been open for less than a year and was getting ready to serve dinner to my parent's Bible study group. The group that was coming for dinner was looking forward to touring the bed and breakfast after dinner.

“I was expecting them any second when the telephone rang. It was the guests who had stayed in ‘Plum Creek’ the night before, calling to apologize because they had left a ‘personal item’ in the room. They wanted me to mail it to them, as it was a favorite of theirs.

I immediately went up to the room, which had already been cleaned -- the most embarrassing part, since my cleaning staff hadn't noticed the rather obvious item they'd left behind. Standing straight up in a Delft Blue china vase I'd purchased in Holland, was a very long, very big, anatomically-correct-in-every-way ’toy’ -- one that exactly resembled a certain part of the male anatomy.

I had nightmares for a week thinking about what would have happened if they hadn't called and fessed up, leaving my parents, their Bible study group, or worse yet, the next guests to stay in the room, to find their ’little toy’.

Needless to say, the very next day, I made up a detailed inspection chart and started requiring my staff to double check every room for any items accidentally left behind. And being the dutiful innkeeper I was, I donned plastic gloves, dropped their toy in a plastic lined box, and taped it up for mailing, per their instructions. Far be it for me to spoil their fun... and I certainly wasn't going to put it in the lost and found. (Note: for guests who may visit the Blue Belle Inn one day, the Delft Blue vase is still in the room... washed, sanitized, and full of flowers.)” Sherrie C. Hansen, The Blue Belle Inn Bed and Breakfast, Saint Ansgar IA

This Month's Sponsor

Gift Card Reseller Program

"I was thrilled when I heard about the program. As far as guests are concerned, it's much nicer for them to buy something they can use everywhere!" -- Julie Becker, Byrn-Roberts Inn, Murfreesboro, TN

The BedandBreakfast.com Gift Card Reseller Program is here! Click here for details. If you'd like to receive a free reseller kit, contact us at 800-462-2632 or Support@BedandBreakfast.com.

Through the end of 2007, earn double commission! Make 10% of each sale in cash, and an additional 10% will deposited into your Featured Property Advertising account. PLUS, the 10 top-selling inns will each receive $1,000 CASH.

"I was delighted to have been able to find gift certificates that do not lock you in at a specific B&B, or even the location, for that matter." Joyce C.

Referral Program

What’s better than three month’s free membership? How about six months? Or a whole year? Refer fellow innkeepers to BedandBreakfast.com, and if they join at the Silver level or above, your membership will be extended by three months for each B&B that signs up. If four B&Bs sign up, your membership is free for a year!  For details, log in to your Home Base and click Referral Program under Free Member Benefits, or call 800-GO-B-AND-B (800-462-2632).

Online Trade Show

Visit our newest vendor member!

The Bed & Breakfast Institute of Learning

Click here to view our Online Trade Show. Are you a vendor? Click here to get featured!

Advertising Auctions

Featured Property and Inn of the Month auctions are easy, affordable and effective ways to drive traffic to your website.

Member Information

To update your entry, check your traffic statistics, and renew your membership, please log in with your property ID and password. Don't like your password? Once you're logged in, click "Membership," select "Change Password," and choose another that's easier to remember. More information

"BedandBreakfast.com has been our #1 B&B directory referrer for the past few years. I really enjoy the service they provide and the extras that they do for B&Bs like the Online Reservations program and the Gift Certificate program. The Gift Certificates have been really popular with our guests." Jennifer Macgillonie, The English Inn, Port Townsend, WA

Inns for Sale

Innkeepers' Info Center

Need more info? You’ll find lots of educational articles on our site for your convenience.

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