Our Members Speak Out
Question for September:
Do you solicit tips? Why or why not? If you do, how do you go
Email your responses to
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with a $25 credit in our Featured Properties Auction program!
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Employment for Innkeepers forum is here for you. Check it out today!
You were asked:
Little things often make a
big difference. What are the small touches and special amenities
at your inn that guests rave about?
will rent out the entire guest house, or we rent the rooms in
the guest house individually. Our guests enjoy the use of the
kitchen in the guest house more than anything else; they get to
use the fridge, microwave and stove if they want, and they can
make coffee in the morning to sit on the large porch and watch
the birds and hummingbirds. They can sit in the living room and
get to know each other or play cards at the dinning room table,
have snacks and cook something if they want to. The best thing
is it’s all complimentary, and the guests have the convenience
of a kitchen without using mine.” -- Susana and Jon,
Garvey House B&B, Winona, WV
Here are a few of our top amenities that guests love:
Every Friday night (and some Thursdays and
Saturdays), we host wine tastings by local wineries. Judy makes
appetizers/hors d'oeuvres, we provide the patio and the guests, and a
long list of Napa and Sonoma wineries bring their finest liquid products
to share and discuss. We usually do it on a Friday evening so our ‘typical’
weekend guest has two days to go directly to the winery to enjoy the
wines further. Everybody wins!
Never-empty fresh chocolate chip cookie jar in the
Port and chocolate for late-night enjoyment in the
Cold Calistoga Premium Water (a local product) in
the in-room refrigerators.
Cold lemonade on the porch (if requested).
Our shady, cool (cooler by 10 degrees than the
southern lawn) north side patio.
Complimentary use of the outdoor swimming pool and
mineral springs hot tubs at the Golden Haven Hot Springs Resort
(about 3 blocks away), and assorted discounted spa treatment packages.
Discounted and free wine tasting cards to over 40
10% discount cards to eight of the 20 restaurants
within walking distance."
Brannan Cottage Inn, Calistoga, CA
“We provide extra large waffle weave robes. With a ‘growing’ population, we
have found that one size does not fit all, so people enjoy slipping into our
very large robes. We used to have the thick terry ones but find that they
take forever to dry, so we have changed to the light weight waffle weave
robes. I also offer them for sale with our logo on them.
“We also have Sunbeam electric mattress pads on each bed with dual controls.
You can pre-heat your side of the bed before entering. Economical, and
people love them. I put another mattress pad with deep pockets over the
electric mattress pad to keep it clean.
“TV with a DVD player is warmly received too, with a collection of
first-rate DVDs in our Gathering Room for guests to borrow. We offer two
kinds of pillows: the Dacron ones and the super down filled pillows too so
they have a choice.
we have many corporate guests, as well as families visiting the neighborhood
folks, we provide breakfast from 7 a.m. to 9 a.m. so the corporate ones can
get on the road. Our menu is nothing
extra fancy, just eggs any style, bacon, French toast, waffles, pancakes and
four different breads. That way people only order what they wish to eat, and
there is no waste. Less labor too!” -- Tricia Young,
Atherton Inn, Redwood City, CA
touches that guests rave about: the number one is the welcome sign at the
back door with their name on it. If more than one family is staying, only
first names are used to give privacy. Our two cats are a big hit (and keep
plenty of people away, too). Guests comments often say: ‘Enjoyed our stay,
LOVED the kitties!’ Breakfast is set out from 7 a.m. on for the early birds,
and late-sleepers can come down as late as noon.” -- Diana Henry,
Lathrop House B&B, Springfield, MA
“Many of our guests comment about our glass knife rests – many have
never seen them before – and the way we set the table for breakfast. I have
chargers under the plates, the glass knife rests (some are antiques), cloth
napkins with glass napkin rings, Wm
silverware including butter spreaders when serving my English muffin bread,
either Pfaltzgraff or antique Steubenville Pottery dishes, and Fostoria
water goblets and wine goblets for juice glasses, and a small doily under
the sherbet on the plate for their fruit. They never expect elegance in
small town West Virginia.” -- Kathleen A Panek,
Gillum House Bed & Breakfast, Shinnston, WV
More green tips
“The Dragonfly Ranch is an organic eco-spa Healing Arts Center that caters
to B&B guests who care about ecology and personal health.
Things that Dragonfly Ranch does to be green:
Recycled brown paper bag floors (easy to make, easy
to clean, non-toxic, durable, inexpensive, and quite beautiful).
Thin, cotton towels from India (comfortable to
wear, dries the body, lightweight to wash and easy to dry).
Offering purified water in recycled wine bottles,
cleaned for guest excursions.
Organic vegetable and herb garden for guests to
Organic products used to clean clothes and room.
Solar water heater.
Cloth towels instead of paper towels for cleaning.
Low voltage light bulbs.
Skylight in kitchen.
Recycling bin for bottles/cans/paper.
Composting kitchen garbage to feed the garden.
Taking ‘green’ bags when shopping in the store
instead of wasting paper or plastic.
Hanging clothes on the line instead of using a gas
Dragonfly Ranch, Honaunau-Kona, HI
This Month's Sponsor
Reviews = Reservations
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travelers want reviews, and they are more likely to stay somewhere that
has reviews posted. The BedandBreakfast.com reviews program was developed specifically for B&Bs.
An easy way to get more reviews on your listing is to add a badge, like the
one below, to your website.
Log in to your Home Base. Click Reviews, then click Links,
Awards and Review Reminders to download the badge and other helpful
Summer Travel Survey Results
In late June 2008,
BedandBreakfast.com polled more than 5,200 U.S. innkeepers about advanced
bookings for the July 4th weekend. The 1,346 respondents reported that July
4th weekend reservations are even with or have increased over last year at
more than 70 percent of B&Bs. Read more.
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Gift Card Reseller Program
Could you use some extra cash? Sign up for the gift card reseller
program, and make 15% on each sale! There is no cost to
click here for details. If you'd like to receive a free reseller kit, contact us at 800-462-2632 or
"As much as I would like to sell gift
certificates that are exclusively for my inn, I realize that we are not
the perfect gift for everybody. This year, I gave everyone who enquired
about a gift certificate an option of a GC to be used exclusively with
me or good at any B&B in the BedandBreakfast.com membership. Many liked
the idea of having choices, and I sold them the BedandBreakfast.com gift
card. I got the commission up front, and I don’t have to worry about the
liability. I also get most of the face value back should the gift card
be used at my inn. The process was quick and easy. I am very happy with
the results and will continue to offer BedandBreakfast.com cards as an
option." Mike Venturini, Munro House B&B Spa, Jonesville, MI
What’s better than
three month’s free membership? How about six months? Or a whole year? Refer
fellow innkeepers to BedandBreakfast.com, and if they join at the Silver
level or above, your membership will be extended by three months for
each B&B that signs up. If four B&Bs sign up, your membership is free
for a year! For details,
log in to your Home Base and click
Referral Program under Free Member
Benefits, or call 800-GO-B-AND-B (800-462-2632).
Featured Property and
Inn of the Month auctions are easy, affordable and effective ways to drive
traffic to your website.
To update your entry, check your traffic statistics, and renew your membership,
please log in
with your property ID and password. Don't like your password? Once you're
logged in, click "Membership," select "Change Password," and choose another that's easier to remember.
"I am happy to report that we have had several enquiries from your site,
one guest who is staying for five nights, so our membership cost has been
covered. Thanks for your help!" Caitlin Adair, Sanctuary, Putney, VT
Inns for Sale
Innkeepers' Info Center
info? You’ll find lots of educational
articles on our site for your convenience.